When to archive
- You’re done with a session and want to reclaim its cluster resources.
- You want to tidy up your sidebar without losing the record of what happened.
- You’ll never restart the session, but you may still want to reference the conversation.
Who can archive
- You can archive any session you own.
- Admins can archive or delete any session in the organization.
Archive a session
- In the sidebar, hover the session and open its menu (the three-dot icon).
- Select Archive.
- Confirm the action.
Automatic archiving
Admins can configure Cake Agents to automatically archive sessions that have been idle for a set number of days. This keeps the sidebar tidy without anyone having to remember to clean up.- The sweep runs on a daily schedule.
- Only sessions that have been inactive longer than the configured threshold are archived.
- Starred sessions are always skipped.
- Sessions already archived or deleted are skipped.
Configure auto-archiving
This is an organization-wide setting. Only admins can change it.
- Go to Settings → Organization → General.
- Toggle Automatically archive inactive sessions on.
- Set Archive sessions after to the number of days of inactivity to allow (1–365).
- Optionally, select Archive now to run the rule immediately instead of waiting for the daily sweep. You’ll be asked to confirm before anything is archived.
0) disables auto-archiving.
Protect a session from auto-archiving
Star a session to exclude it from automatic archiving. Starred sessions are never touched by the sweep, no matter how long they’ve been idle. Unstar the session when you’re done, and it becomes eligible again on the next sweep.Find archived sessions
Use the sidebar filter to show archived sessions:- Select the filter icon at the top of the session list.
- Under By Status, select Archived.
What archiving preserves
Restoring an archived session and viewing archived messages inline are not yet available.