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As an administrator, you can impersonate another user in your organization. While you impersonate someone, Cake Agents shows the app exactly as they see it. Use this to reproduce a problem a user reports or to check their sessions and settings.
Anything you do while impersonating is attributed to the user you impersonate. That includes creating sessions, sending messages, and changing settings.

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When to impersonate a user

  • A user reports a problem you can’t reproduce from your own account.
  • You need to confirm what a user can see, such as their session list or connected integrations.

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Prerequisites

  • You are signed in as an administrator.

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Start impersonating

  1. Open Settings → Organization → Users.
  2. Select the actions menu next to the user you want to impersonate.
  3. Select Impersonate.
  4. In the confirmation dialog, select Impersonate.
Cake Agents switches you to that user’s account and shows a notification that confirms the switch. The Impersonate action doesn’t appear for your own account. It also doesn’t appear while you are already impersonating someone.

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While you impersonate

An orange Impersonating notice floats over the app. The notice shows the name and email of the user you impersonate and the admin account you signed in with.
  • Drag the notice by its handle to move it. You can also focus the handle and move it with the arrow keys.
  • Select the minimize button to collapse the notice to a single line.
Your user menu also shows an Impersonating label.

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Stop impersonating

Do any of the following:
  • Select Stop impersonating in the impersonation notice.
  • Select the Stop impersonating icon in the minimized notice.
  • Open your user menu and select Stop impersonating.
Cake Agents returns you to your own admin account. An impersonation session ends automatically after 8 hours.

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Limits

  • You can’t impersonate someone while you are already impersonating another user. Stop impersonating first.
  • Only @cake.ai administrators can impersonate a @cake.ai administrator.
  • While you impersonate a user, you have their permissions, not your own.